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The General® Reviews

What Customers are Saying

Since 1963, The General has been helping drivers find affordable coverage and stay protected on the road. Our customer reviews provide a firsthand look at the experiences policyholders have with our products, services, and support. Explore The General reviews, ratings, company facts, and customer testimonials to see why so many drivers choose us.

Customer Reviews

One of the best ways to learn about an insurance company is by hearing from its customers. See what real drivers are saying about their experiences with The General.

Why Customers Choose The General

While every driver’s experience is unique, several themes appear consistently in The General customer reviews. Here are just a few of the reasons policyholders choose The General for their insurance needs:

Affordable coverage for drivers with unique insurance situations
Convenient monthly payment plans with clear, upfront pricing
Claims service designed to reduce stress after an accident
Flexible coverage options that go beyond state minimum requirements
Discount opportunities that can help make coverage even more affordable

Why Drivers Trust The General

For decades, The General has helped drivers find the coverage they need. Here are a few facts, ratings, and recognitions that highlight our experience and commitment to customers.

  • Founded: 1963

  • Experience: More than 60 years serving drivers 

  • Customers served: More than 1 million 

  • Parent company: Sentry Insurance Group

  • Sentry’s AM Best Financial Strength Rating: A+ (superior)*

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