Contact Us

The General is smiling and waving, encouraging you to contact The General Insurance.

We're here to help.

Please call us at 1‑844‑327‑98701‑844‑328‑0306 or schedule a call to skip our phone menu, and we’ll call you at your convenience.

If you’re looking for a specific office, browse our comprehensive list of The General’s physical locations.

Or you can simply complete the form below and someone will respond to you as soon as possible.

Questions or Feedback

If you are submitting an idea or suggestion for our company or website, please refer to the “Submission of Ideas Policy” in our Terms & Conditions.

Terms & Conditions

Data Security Notice

We take reasonable security precautions to protect your personal data, but we cannot ensure or warrant the security of any personal data that is transmitted during our interactions with you. As a result, please do NOT use this channel to communicate any sensitive personal information. If you continue with this service, you authorize the transmission of any data you provide at your own risk.

Customer Service Hours

Icon - Feel free to give us a call Icon of a landline phone handset - Free free to call us at The General Insurance. 1-844-328-0306


Monday - Thursday: 7 AM ‑ 9 PM CT

Friday: 7 AM - 8 PM CT

Saturday: 8 AM - 4 PM CT

Mailing Address:

2636 Elm Hill Pike, Suite 510
Nashville, Tennessee 37214

Claims Department Contacts

Icon - Feel free to give us a call Icon of a landline phone handset - Free free to call us at The General Insurance. 1-800-280-1466

Report a new claim 24 hours a day, 7 days a week. For existing claims our hours of operation are
Monday - Friday: 8am - 5pm (local time).

Email:
Claims@thegeneral.com

Fax:
1-800-544-9021

Mailing Address:

6000 American Parkway
Madison, WI 53783‑0001

Looking to send us documentation for your claim?

Please include your claim number on all correspondence and send via one of the above methods.

Report Fraud

Please call us at 1-800-280-1466 Ext 1115 to report fraud.

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