Contact Us

The General is smiling and waving, encouraging you to contact The General Insurance.

You need car insurance now, and The General® provides auto insurance quotes for customers promptly. Get started here and you should have your insurance within just a short time. There’s no need to fill in a lot of personal information for your auto insurance quote. You can do that once you’ve decided to proceed with your car insurance instantly.

The General welcomes your feedback! Please call us at 1‑844‑327‑98701‑844‑328‑0306 or schedule a call to skip our phone menu, and we’ll call you at your convenience.

Or you can simply complete the form below and someone will respond to you as soon as possible.

Feedback or Questions

If you are submitting an idea or suggestion for our company or website, please refer to the “Submission of Ideas Policy”  below the “Send Email”  button.

Submission of Ideas Policy*

When you submit ideas or materials ("Submissions") to The General or any affiliated companies for marketing, advertising, promotions, contests, products, services, devices, processes, trademarks, logos, artwork, music, photos, or videos, you grant to The General a perpetual, irrevocable, world-wide, royalty-free right and license to use, modify, publish, disclose, or exploit the Submissions at The General's discretion.

Customer Service Hours

(Central Time)

Monday - Thursday:
7 AM to 9 PM

7 AM to 8 PM

8 AM to 4 PM

Claims Department Contacts

Icon - Feel free to give us a call Icon of a landline phone handset - Free free to call us at The General Insurance. 1-800-280-1466

Report a new claim 24 hours a day, 7 days a week. For existing claims our hours of operation are Monday - Friday: 8am - 5pm (EST-PST)



Mailing Address:

6000 American Parkway
Madison, WI 53783‑0001

Looking to send us documentation for your claim?

Please include your claim number on all correspondence and send via one of the above methods.

Report Fraud

Please call us at 1-800-280-1466 Ext 1115 to report fraud.

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PGAC Logo - PGAC and companies have provided insurance quotes and coverage for over nearly 60.

PGAC© and companies have provided insurance for nearly 60 years.