THE GENERAL® INSURANCE WEB APPLICATIONS

END USER LICENSE AGREEMENT

PARTIES

This The General Insurance Web Applications End User License Agreement (the "Agreement" or the "EULA") is made between The General Automobile Insurance Services, Inc. ("The General," "we," "us," or "our") and each prospective or existing customer ("you") who uses the Internet mobile phone application defined below. This Agreement is between you and The General, not any Internet software developer or other Internet service provider.

PURPOSE

This Agreement concerns your download, installation, and use of all The General Internet mobile phone Applications (each, an "APP"). The term "APP" includes the computer codes, software and all updates or modifications, all online and electronic documentation, and other related materials and media supplied or made available from time to time by The General in its unlimited discretion with respect to its automobile insurance policies. Among other things, the APP allows you to contact us, obtain information about, apply for, manage your customer information concerning, make payments under, or submit a claim under, an automobile insurance policy.

The APP is available online from certain online App stores. Your download and use of the APP is subject to and expressly conditioned on your acceptance of these EULA terms and conditions. If you do not agree with any part of this Agreement, you may not use the APP. The EULA, and all these terms and conditions, may be changed at any time by The General. All changes shall be effective and legally binding upon you after posting by The General when you next use the APP. Therefore, you should check the EULA terms and conditions for updates from time to time by clicking the appropriate link in the APP. If you do not agree with all of the terms and conditions of this Agreement, you may not download, use, or continue to use the APP. Your continued use of the APP will constitute your acceptance of any revisions to this Agreement.

GRANT OF LICENSE

The General grants you, subject to all the terms and conditions in this Agreement, a limited, non-exclusive, personal, non-transferable, revocable license to use the APP on any mobile phone, personal computer, or similar device that you own or control. This license does not grant or confer any ownership right or title to the APP, and we reserve all rights not expressly granted under this Agreement. This Agreement does not change or amend in any way the terms of service of your mobile phone provider and your use of the APP is subject to any applicable usage rules, guidelines, fees, charges, and terms of service imposed by your mobile phone company and your Internet service provider.

INSTALLATION AND USE

The APP is made available only for your personal, lawful, non-commercial use. You understand and agree that you are solely responsible for your Internet service connections and for all mobile phone or other communication fees and charges incurred through your use of the APP and that we are not responsible for any data charges or other costs you incur.

LIMITS ON USE

The APP is for your use only for the purpose of obtaining information about, applying for and otherwise dealing with The General automobile insurance policies. You may not use any portion of the APP, or any of our other intellectual property (including our service marks) in any other application or on any other website, or in any other way. Your use of the APP is limited to its designed purposes. You may never use the APP in a manner that is unlawful or fraudulent; that harasses, abuses, threatens, defames or otherwise infringes the rights of others; that seeks to gain unauthorized access to any part of The General's computer network or internal files or customer accounts; or that inserts, uses, or attempts to use or insert, viruses, malware, or other automated processes, or software or computer code, that interrupts, destroys, limits, surreptitiously monitors, or otherwise adversely affects any software, hardware, or electronic communications.
You may not copy, distribute, or make the APP available over a multi-user network, and you may not, in whole or in part, modify, reverse engineer, decompile or disassemble, attempt to derive the source code, or otherwise tamper with, or create any derivative works from or of, the APP. You may not systematically retrieve content from the APP to directly or indirectly produce a collection, compilation, database or directory of data or information.

CLAIMS PHOTOS

In order to submit photos of an insurance claim through the APP, you must be at least 16 years of age. In addition, you must be the copyright owner or have the permission of the owner to submit the photo, and only send photos of property damage arising from the insurance claim you are reporting that are taken at or as near to the time of the incident as possible.

COPYRIGHTS AND NOTICES

The General owns and retains all rights to the APP, and to all its software, documentation and any modifications or enhancements to that software and documentation. We do not claim ownership of any Internet application or interface not created by us or by our developer. The name and logo "The General," the visual depiction of the character shown as a military General, all other service marks, and the names of our various products and services that appear in the APP, may not be used in any anti-competitive manner or for any purpose that is or could be contrary to the interests of The General.

SUPPORT SERVICES

We are solely responsible for providing any maintenance and support services with respect to the APP, and we may update the APP from time to time, to improve features or security, or for other purposes, but we are not obligated to maintain, update, or support the APP.

PASSWORDS AND SECURITY

Some areas of our website are restricted and access requires a unique user identification ("User ID") and a password. Unauthorized use of, or access to, these restricted areas is prohibited. When you access any area requiring a User ID and password you agree that we are entitled to act on instructions given using your User ID and password. The General is not, and will not be, liable for any unauthorized access to your personal information that is not the direct result of our gross negligence or intentional misconduct. You must keep your password confidential and you must notify us immediately if you think that someone else has, or may have, discovered your User ID and password. You must also notify us if any unauthorized access to your account through the APP occurs, or may occur. The General may block access to restricted areas of our website without prior notice if we believe your User ID and password are being used by someone else, if there is unauthorized access to your personal information or a risk of that access, or for other reasons.

PRIVACY

We respect and protect the privacy of the information of our customers and other visitors to our website, however, you agree that The General may collect anonymous information as you use the APP in order to better understand actual customer usage and improve the user"s experience. In addition to information you intentionally submit to us while using the APP (such as payment or claim information), other information is collected from you in order for the APP to operate. Most of this information remains on your device, but subject to the particular functions used, the following anonymous information is transmitted to us: the frequency of page or screen visits; data concerning credit card payments (but not account numbers); and data concerning Automated Clearing House (ACH) payment options. For more information about how The General handles private information, you may review The General's Privacy Policy at https://www.thegeneral.com/legal/privacy-policy/.

NO WARRANTIES OUR APP, ITS CONTENT AND THE SERVICES PROVIDED BY IT, ARE PROVIDED "AS IS" WITH ALL FAULTS AND WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, AND THE GENERAL EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO OUR APP INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, OF FITNESS FOR A PARTICULAR PURPOSE, AND OF NON-INFRINGEMENT. SOME STATES DO NOT ALLOW DISCLAIMERS OF IMPLIED WARRANTIES, SO THAT DISCLAIMER MAY NOT APPLY TO YOU.

THE GENERAL DOES NOT WARRANT THE QUALITY, PERFORMANCE, OR ACCURACY OF OUR APP, NOR DOES IT WARRANT OR REPRESENT THAT THE FUNCTIONS OR OPERATION OF OUR APP WILL SATISFY YOUR REQUIREMENTS, OR WILL BE UNINTERRUPTED OR ERROR-FREE. THE GENERAL DOES NOT WARRANT OR REPRESENT THAT DEFECTS WILL BE CORRECTED, OR THAT OUR APP, ITS SERVERS, OR ANY COMMUNICATIONS SENT FROM THE GENERAL, ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

SPECIFIC LIMITATION OF LIABILITY THE GENERAL IS NOT, AND SHALL NOT, IN ANY CASE, BE LIABLE FOR ANY PERSONAL INJURY, OR ANY LOSS, CLAIM, OR DAMAGE, OR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND (EVEN IF THE GENERAL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE), WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, WHICH ARISES OUT OF THE USE OF (INCLUDING UNAUTHORIZED ACCESS TO OR ALTERATION OF TRANSMISSIONS OR DATA), OR INABILITY TO USE, OUR APP. SOME JURISDICTIONS DO NOT ALLOW A LIMITATION OF LIABILITY FOR PERSONAL INJURY, OR OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU.

If the APP proves to be defective in any way and causes any harm to you or to your mobile phone or computer, or to your other property, you agree to, and you must assume, the entire cost of any necessary service or repair.

GENERAL PROVISIONS

No oral or written information or advice given by any agent of The General or authorized representative can, or shall, create a warranty regarding the APP.

The General reserves the right to cancel the APP or end your access to, or use of, the APP at any time for any reason.

This Agreement, and except as required by applicable federal or State laws, the use of the APP and the The General's website shall be governed by and construed in accordance with the laws of the State of Tennessee without giving effect to any principles of conflicts of laws. Any relevant disputes shall be subject to the exclusive venue of a court of competent jurisdiction in Davidson County, Tennessee or in the United States District Court for the Middle District of Tennessee, as appropriate. If any provision of this Agreement is held invalid, unlawful, or for any reason unenforceable, then that provision shall be severed from the remaining provisions and shall not affect the validity or enforceability of the remaining provisions.

The General's website may contain links to, or content from, other websites or services unrelated to The General. These links and other content are provided solely for your convenience. We make no warranties or representations about the content of any products or services offered by any third-party websites.

When you visit The General's website using the APP, you may see messages, maps, or other information adapted to your specific state or city. The General may identify your general geographic location using GPS via your mobile device if you have activated that function. When we identify your geographic location, we do not receive your personal information, and we use your location only to provide better and more focused experience for you. If we supply information by third parties, it may not be accurate. The General does not, and cannot, guarantee the availability, accuracy and completeness, or reliability, of location data.

This APP is available to users of all ages. However, if you are under the age of 18, you should review this Agreement with your parent or guardian to make sure that you and your parent or guardian understand the terms contained in this Agreement.

EFFECTIVE DATE

The Effective Date of this Agreement is January 26, 2012. This Agreement will remain in effect until cancelled or until modified under a new Effective Date.