Posted on April 8, 2014 in Insurance News, The General News

The General® selects Insurance Connect, a private cloud-based subscription offering for Claims, Policy and Billing powered by Guidewire InsuranceSuiteTM, to enhance and streamline claims processing

Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, today announced that The General® auto insurance company has selected Capgemini’s Insurance Connect to support its claims processes. Insurance Connect is the industry’s first subscription-based, cloud service offering of Guidewire InsuranceSuiteTM bringing best-in-class claims, policy administration, and billing capabilities to small to mid-sized carriers. Guidewire InsuranceSuite is a complete set of products that help Property/Casualty insurers replace their legacy systems and transform their business.

“We are seeking to increase accessibility of world class claims, policy, and billing processing capabilities to enable carriers to focus on their brand proposition and directly impact customer experience without necessarily having to build the infrastructure or maintain the processing systems,” said John Mullen, Vice President Insurance, Capgemini Financial Services. “For mid-to-small size carriers, high costs and complexities of legacy migration have made transformational capabilities difficult to acquire. Insurance Connect changes that game. With a very short ramp up time, Insurance Connect provides a secure, private cloud environment at a very affordable cost, giving carriers a world-class platform leveraging Guidewire capabilities.”

As part of the multi-year contract with The General®, Capgemini will deliver its Insurance Connect solution to provide The General®, with a flexible, scalable claims platform.  This platform addresses The General®’s key requirements to enhance and streamline claims processing for better customer servicing.

“Our first priority at The General® is our customers’ satisfaction, so we are transforming our legacy systems, with innovative, enhanced and streamlined claims, billing and policy services that will grow with our business in the future,” said Kent Fourman, Chief Information Officer for The General®.

Developed and offered by Capgemini’s Insurance practice, Insurance Connect is a pre-configured Guidewire solution for small to mid-sized carriers to provide increased speed to market, create operating efficiencies and reduce cost and risk of entry. A recipient of Guidewire’s Innovation Award in 2013, Capgemini has more than 850 Guidewire practitioners on staff globally.