It\u2019s no secret at The General that our people make us possible. Each person on our team plays a key role in helping us achieve our goals while providing our customers with excellent products and service. To showcase the unique and important work being done across the company, we\u2019re rolling out a story series all about our amazing team \u2013 A Day in the Life! Each story will feature a different employee and give you a chance to see what a day in their work life is like. Sandrica Griffey is an Initial Claims Handler III who is located in Murfreesboro, TN, and has been with The General for just over a year. Here\u2019s a look at a day in the life of Sandrica.<\/p>\n\n\n\n
As a Claim handler level 3, I assess, review, and resolve automobile claims.<\/p>\n\n\n\n
For me, a typical workday involves a variety of different things – returning voicemails, initiating contact with the people involved in an accident, reviewing coverage and fault, and paying estimates.<\/p>\n\n\n\n
It\u2019s very fulfilling when you can help people. Many people aren\u2019t aware that as an adjuster, you\u2019re required to wear many hats. In addition to serving as an adjuster, you are a teacher of coverage and a listening ear for the involved parties.<\/p>\n\n\n\n
It\u2019s important for people to know that as an adjuster, the goal is to find coverage and protect our insured, unlike the stigma that insurance is always looking to deny a claim. I love to pay a claim when I can!<\/p>\n\n\n\n
Two crucial skills needed are communication and organizational skills. You must be able to organize your day and effectively communicate with customers to help them understand the coverage and the process involved in a claim that is already a stressful event for them.<\/p>\n\n\n\n
I enjoy keeping aquariums and aquascapes, playing instruments, making fermented goods, and relaxing with loved ones.<\/p>\n\n\n\n
I\u2019m driven by my urge to grow into the best version of me, and I want my work to reflect that. My goal is to always do my best, especially when challenged. I keep going because I know the satisfaction when I reach my goal will be that much sweeter. And once I obtain my goal, I move even further so I keep growing.<\/p>\n\n\n\n
Keep growing and keep learning – evolving as a professional keeps things interesting and challenging!<\/p>\n\n\n\n
Come join our growing team! At The General, our people make us possible. We\u2019re looking for bold thinkers and passionate individuals who share our goal of bringing affordable, quality insurance to people across the country. Our vision influences how we deliver on our promises to our customers, our communities, and each other.<\/p>\n\n\n\n
We take pride in offering quality insurance and providing exceptional service. Through your invaluable skills and talents, you can help us continue to shape the insurance industry \u2013 just as we\u2019ve been doing since 1963.<\/p>\n\n\n\n
If this sounds like your kind of opportunity, we want to hear from you!<\/p>\n\n\n\n