How long will it take to get a quote?
Most quotes are completed in 2 minutes or less, but may vary depending on how many vehicles and drivers are included.
What personal information will be required in order to give me a quote?
None, The General does not require any personal information in order to give you a quote.
Who should be included as a driver?
Include all individuals who will regularly operate your vehicle(s).
Should I include accidents that weren't my fault?
Yes, all accidents regardless of fault should be included, select "Not-at-fault accident".
Will The General verify my driving record?
Yes, in most states, we will verify your driving record before you purchase your policy. This eliminates any price changes after you have made your initial down payment.
What coverages and limits should I select?
Everyone has different insurance needs so this will vary depending on your situation.
Do I need to include all of my vehicles?
Only the vehicles you identify on your application for insurance will be covered until you add them to your policy.
You will be asked to identify any vehicles that you own but not insuring with us, if you decide to purchase a policy.
If you need an SR or FR filing, we must insure all vehicles owned by you or in your household.
What information do I need to purchase my policy?
You will need to have:
Drivers License Numbers
Vehicle Identification Numbers (VIN)
Finance/Lease Company name and address (if applicable)
How accurate is my quote?
Your quote is based upon the information that you entered. Your quote could change if this information changes during the application process.
Why do I have to register?
Registering with The General® ensures that your information is secure and only you can access your quote. This step is required if you decide to purchase your policy online.
How is my personal information protected?
Our website is secure, and your information is encrypted when it is transmitted to us.
How long will it take to buy my policy online?
It usually takes 10 minutes or less to purchase a policy online with The General®, but may vary depending on how many vehicles and drivers are included.
If I don't have all of the necessary information now, can I complete my application later?
Yes, at any point in the process you can save your quote/application by clicking on the "Save and Exit" link. When you come back to our site, select the "retrieve a saved quote" link, and you will be prompted to enter your quote number and password to continue completing your application.
When can my coverage begin?
Your coverage can begin today (effective when you make your payment) or up to 30 days in advance.
Why are household members age 14 and older required to be listed as drivers or excluded?
It is required so that all current and potential future operators of your vehicles can be accounted for on your insurance application.
If I am married, do I need to include my spouse on my application?
Yes, if you indicate that you are married, your spouse must be listed as a driver or excluded on the application.
Where can I find my VIN?
You can locate your VIN on previous insurance documents, your vehicle registration, on the dashboard of your vehicle just below the windshield, or on the driver side doorpost.
Why am I being asked to exclude a driver?
The number of drivers you have included on your application is less than the number of household members, age 14 and older. All household members age 14 or older (and other individuals who regularly operate your vehicle) must be either added as driver or excluded on your application.
Where can I find my Lienholder information?
You can locate your Lienholder information on your previous insurance documents, or on your payment coupons.
Will my quote change if additional accidents or violations are on my Motor Vehicle Record(MVR)?
If additional accidents and violations are identified on your MVR, your quote may change. You will have a chance to review any additional items that are on your driving record and the adjusted quote prior to purchasing your policy.
An accident is showing on my Motor Vehicle Record (MVR) that was not my fault?
You can change the accident to a "not-at-fault" accident, but you will be required to submit documentation that clearly demonstrates that you were not at fault in the accident (e.g., copy of police report or other documentation).
If I need to make changes to the drivers, vehicles, coverages, or effective date what should I do?
Click on the appropriate "edit" button and you will be able to make the appropriate changes to your application.
When will you charge my account?
Your debit / credit card will be charged today for your downpayment. You can elect to have subsequent billings mailed to you or automatically deducted from your checking account. You can also sign-up for online access to your policy where you can make your payments online at your convenience.
How do I make future monthly payments?
You have the option of mailing your payments, making them online, or at a company store if there is one located near you.
Where can I find my routing and account numbers?
Your routing numbers can be found on the bottom of your check or deposit slips. See example
What is an "Electronic Signature"?
An electronic signature is a legally acceptable method of obtaining your acknowledgement of the information included in your application for insurance. No special equipment is required to complete the electronic signature.
When can I print my proof of insurance?
After completing the electronic signature and reviewing any required follow-up items, you will be able to print your proof of insurance.
What if I decide to cancel my electronic signature?
You will be required to submit a paper copy of your application that you have manually signed.
Why is additional documentation required?
Additional documentation is required to verify certain discounts on insurance applications.
If I am unable to print my documents, what should I do?
Call 1-866-519-7422, and one of our agents will be able to help you print the documents, or mail/fax a copy to you.
Why do you ask for my SSN?
Your social security number helps to more accurately identify you. Our website is secure and your information is encrypted.
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who works with DoubleClick. With both cookies and Spotlight technology, the information that we collect and share is anonymous
and not personally identifiable. It does not contain your name, address, telephone number, or email address. For more
information about DoubleClick, including information about how to opt out of these technologies, go to
[http://www.doubleclick.net/us/corporate/privacy]."
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